Choosing dataDatabases
How do I choose the right database?
Compare scope, fields, geography, sample records, version, and license before ordering.
Read answerOddity Software support
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Start with a question
Choosing dataDatabasesData quality
Can I review samples and record counts before buying?
Use the public sample, schema, and current product description to evaluate a release.
Read answerDatabasesFormats and compatibility
Which file formats are available?
Formats vary by database and version and are listed with the product or licensed item.
Read answerLicensing and privacy
What may I do with an Oddity database?
The selected license and the product terms define permitted use.
Read answerOrders and billing
How do orders, payments, and invoices work?
Your account records the order and its current payment and fulfillment state.
Read answerDatabasesDownloads and versions
How do database downloads work?
Download your purchased version as often as needed while it remains current.
Read answerWebsite and support
How do I contact Oddity support?
Use the Help button for a public request or sign in for account-linked support.
Read answerDatabasesOrders and billingDownloads and versionsLicensing and privacy
Why does my account show an admin-issued database purchase?
Oddity support can issue a licensed database purchase without a provider payment.
Read answerDatabasesDownloads and versions
How do database version updates work?
New releases need a new purchase or an eligible Master update offer.
Read answerDatabasesDownloads and versionsLicensing and privacy
How do I upgrade a database license?
Choose a higher tier for your purchased version and pay the catalog tier difference.
Read answerOrders and billingLicensing and privacy
What if I ordered the wrong product or have a billing problem?
Contact Oddity promptly with the order number and do not expose payment credentials.
Read answerLicensing and privacyWebsite and support
What information should I avoid sending to support?
Send only the context needed to investigate the request.
Read answerData quality
How do I report a data-quality issue?
Include the database, version, field, expected result, and a limited example.
Read answerDatabasesNurseries Plants & Trees Database
How do I use the Nursery and Garden tables?
Use stable text identifiers to join tables and preserve postal codes and missing values.
Read answerDatabasesOntario Canada Company Details Database
How do I use the Ontario business tables?
Join tables using text identifiers and preserve postal codes and missing values.
Read answerDatabasesQuebec Canada Company Details Database
How do I use the Quebec business tables?
Join tables using text identifiers and preserve postal codes and missing values.
Read answerDatabasesStorage Facilities Database
How do I use the Storage Facilities tables?
Join the included tables by stable text IDs and preserve postal codes and missing values.
Read answerDatabasesNurseries Plants & Trees Database
What does the Nursery and Garden directory cover?
Understand the 85,863 U.S. locations, included business types, and limits of the directory.
Read answerDatabasesOntario Canada Company Details Database
What does the Ontario business directory cover?
Understand location counts, included categories and unreported operating status.
Read answerDatabasesQuebec Canada Company Details Database
What does the Quebec business directory cover?
Understand location counts, included categories and unreported operating status.
Read answerDatabasesStorage Facilities Database
What does the Storage Facilities Database cover?
Understand the 73,322 selected U.S. locations and the limits of their classifications.
Read answerDatabasesNurseries Plants & Trees Database
Which Nursery and Garden files are in each license?
Compare location, contact, classification, brand, and historical tables before choosing a license.
Read answerDatabasesOntario Canada Company Details Database
Which Ontario tables are included in each tier?
Compare location, contact, classification, brand and historical details.
Read answerDatabasesQuebec Canada Company Details Database
Which Quebec tables are included in each tier?
Compare location, contact, classification and brand details.
Read answerDatabasesStorage Facilities Database
Which Storage Facilities files are in each license?
Compare locations, contacts, classifications, and matched historical facts before ordering.
Read answerFormats and compatibilityData quality
Why does a file appear to contain fewer records?
Check transfer completion, archive extraction, viewer filters, and application limits first.
Read answerFormats and compatibilityCustom work and partners
Can Oddity build a custom database or application?
Describe the required outcome, fields, geography, format, and operating constraints.
Read answerCustom work and partners
How do seller and affiliate programs work?
Seller and affiliate access are separate and appear only when available to the account.
Read answerWebsite and support
What should I include when reporting a website problem?
Include the page, expected behavior, actual result, time, and exact error text.
Read answerNeed a person?
Send the question with useful context
The public form creates a trackable support ticket. Connect it to an account afterward to follow the conversation and add attachments.