Choosing data
How do I choose the right database?
Compare scope, fields, geography, sample records, version, and license before ordering.
Read answerOddity Software support
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Start with a question
Choosing dataData quality
Can I review samples and record counts before buying?
Use the public sample, schema, and current product description to evaluate a release.
Read answerFormats and compatibility
Which file formats are available?
Formats vary by database and version and are listed with the product or licensed item.
Read answerLicensing and privacy
What may I do with an Oddity database?
The selected license and the product terms define permitted use.
Read answerOrders and billing
How do orders, payments, and invoices work?
Your account records the order and its current payment and fulfillment state.
Read answerDownloads and versions
How do download access and allowances work?
Availability belongs to the licensed order item and is shown in My Downloads.
Read answerWebsite and support
How do I contact Oddity support?
Use the Help button for a public request or sign in for account-linked support.
Read answerDownloads and versions
Does a purchase include future database versions?
Purchases are tied to the licensed version unless an explicit update offer says otherwise.
Read answerOrders and billingLicensing and privacy
What if I ordered the wrong product or have a billing problem?
Contact Oddity promptly with the order number and do not expose payment credentials.
Read answerLicensing and privacyWebsite and support
What information should I avoid sending to support?
Send only the context needed to investigate the request.
Read answerData quality
How do I report a data-quality issue?
Include the database, version, field, expected result, and a limited example.
Read answerFormats and compatibilityData quality
Why does a file appear to contain fewer records?
Check transfer completion, archive extraction, viewer filters, and application limits first.
Read answerFormats and compatibilityCustom work and partners
Can Oddity build a custom database or application?
Describe the required outcome, fields, geography, format, and operating constraints.
Read answerCustom work and partners
How do seller and affiliate programs work?
Seller and affiliate access are separate and appear only when available to the account.
Read answerWebsite and support
What should I include when reporting a website problem?
Include the page, expected behavior, actual result, time, and exact error text.
Read answerNeed a person?
Send the question with useful context
The public form creates a trackable support ticket. Connect it to an account afterward to follow the conversation and add attachments.