Oddity Help Center
What information should I avoid sending to support?
Send only the context needed to investigate the request.
Licensing and privacyWebsite and support
Never send passwords, full payment credentials, private tokens, confirmation links, or unrelated personal data. Redact screenshots and examples before attaching them to an authenticated ticket.
Oddity keeps operational evidence needed to support accounts, orders, delivery, and security. Review the Privacy Policy for public details.