Oddity Help Center
What should I include when reporting a website problem?
Include the page, expected behavior, actual result, time, and exact error text.
Website and support
Include the page or feature, what you expected, what happened, the approximate time, and the exact error text. For order or download issues, add the relevant order reference, database, and version.
After the ticket is linked to an account, you may attach a redacted screenshot or supported file. Remove credentials, tokens, payment details, and unrelated private information.