Oddity Help Center

What should I include when reporting a website problem?

Include the page, expected behavior, actual result, time, and exact error text.

Website and support

Include the page or feature, what you expected, what happened, the approximate time, and the exact error text. For order or download issues, add the relevant order reference, database, and version.

After the ticket is linked to an account, you may attach a redacted screenshot or supported file. Remove credentials, tokens, payment details, and unrelated private information.

Still need help?

Open the Help button to send a public support request, or sign in for account-linked support.

Customer account help

Oddity Support

How can we help?

Oddity Data Updates

Know when fresh data arrives.

Receive occasional notices about new and substantially updated database releases. No third-party mailing list.

Oddity Software

Details